1. GENERAL PROVISIONS
1.1. This document (hereinafter — the "Offer") is a proposal by Sole Proprietor Voistinnykh Julia Yuryevna, Tax ID (INN) 771532906401, OGRNIP 326774600279901, hereinafter referred to as the "Provider," to enter into a paid agreement for the provision of informational and consulting services on the terms set out below, with any individual who has reached the age of 18.
1.2. In accordance with Clause 2, Article 437 of the Civil Code of the Russian Federation (hereinafter — the "Civil Code"), this document is a Public Offer, and if the terms set out below are accepted and the Provider's services are paid for, the person who accepted this Offer becomes the "Client" (in accordance with Clause 3, Article 438 of the Civil Code, acceptance of the Offer is equivalent to concluding a contract on the terms set out in the Offer, which is unconditionally accepted by both parties).
1.3. Full and unconditional acceptance of the terms of this Offer is deemed to occur upon the simultaneous performance of both of the following actions:
1.3.1. filling out the questionnaire(s) with the Client's information;
1.3.2. the Client making a voluntary payment toward any of the Services offered by the Provider (in full or in part). Specific acceptance details for individual types of the Provider's services are set out in the Appendices to the Agreement.
1.4. The copyright (exclusive rights and non-property rights) of the Provider to the informational and consulting services provided arise by virtue of their creation (Parts 1 and 3, Article 1228, and Article 1257 of the Civil Code of the Russian Federation). The Client and third parties are liable for violation of exclusive rights in accordance with Article 1301 of the Civil Code of the Russian Federation.
2. DEFINITIONS AND TERMS
2.1. For the purposes of a uniform understanding of this Offer, the terms below are used with the following meanings:
Website — a collection of web pages published on the Internet, united by a common theme, design, and a single domain address space at https://julia-nutrimind.com, the exclusive rights to which belong to the Provider, used by the Provider to provide services to Clients and to share information (hereinafter — the "Website").
Offer — this public agreement for the provision of informational and consulting services. Permanent address where the current edition of the Offer is published: https://julia-nutrimind.com/oferta
Acceptance of the Offer — full and unconditional acceptance of the Offer.
Agreement for the Provision of Informational and Consulting Services (hereinafter — the "Agreement") — an agreement between the Client and the Provider for the provision of informational and consulting services, concluded by accepting this Offer.
Provider — Sole Proprietor Voistinnykh Julia Yuryevna, Tax ID (INN) 771532906401, OGRNIP 326774600279901.
Client — any individual who has reached the age of 18 and who has ordered and paid for the Provider's services for personal purposes (their own beauty/health, as a gift, or other personal reasons).
Service Recipient — the person designated as the recipient of the service by the payer (the individual who paid for the services). Minors under the age of 18 may not be Service Recipients under any circumstances.
Parties — the Client and the Provider, referred to jointly in the text of this Offer.
Informational and Consulting Services — the Provider's activities related to consulting and providing individual support. The Provider delivers these services personally, remotely (via real-time online broadcasts over the Internet), in an individual format. The form and necessity of providing related informational services are determined by the Provider at its own discretion and published on the Website.
Feedback — a component of the service consisting of comments and recommendations on the action plan completed by the Client on time, jointly developed during meetings with the Provider.
Messenger — a closed channel on WhatsApp or Telegram.
3. SUBJECT OF THE OFFER
3.1. The subject of this Offer is the paid provision, by the Provider, of informational and consulting services to the Client in the field of nutrition and eating habits, within the timeframe and in the manner provided for by this Offer (hereinafter — the "services").
3.2. The Client, in turn, undertakes to pay for these services, to accept them, and to properly comply with the terms established by this Agreement.
3.3. The services are provided by the Provider remotely, via the Internet. The Provider's activities are based in Moscow.
3.4. The services are provided in the format of individual work, with the Provider supplying information and recommendations for the Client to implement and apply independently.
3.5. A detailed description of the services, their cost, subject matter, content, timeframe, and procedure for providing services, as well as other information, is published by the Provider prior to the conclusion of the Agreement on the Internet, on the Provider's website, on the relevant page, and in the Appendices to the Agreement, which form an integral part of it.
3.6. A condition for the provision of the Provider's services is the Provider's right to record individual/group (in-person or online) sessions for documentation purposes, in order to provide the service more effectively going forward and to help resolve any potential conflicts. By accepting this Offer, the Client confirms their consent to such recording by the Provider.
4. PAYMENT PROCEDURE AND CONDITIONS FOR PROVIDING SERVICES
4.1. The cost of services, as well as the methods of payment, are indicated by the Provider on the Website. The Client is paying for the time allotted by the Provider, not for a guaranteed result. The result depends entirely on the Client's level of engagement and on how quickly and consistently they implement the Provider's recommendations.
4.2. Payment for services under this Agreement is made by non-cash transfer of funds in the national currency of the Russian Federation ("rubles") at the exchange rate of the Central Bank of the Russian Federation on the date of payment, to the Provider's bank account.
4.3. Payment is made via the payment form published on the Provider's website, or the Provider sends the Client a unique hyperlink to an online payment service, or by paying an issued invoice.
4.4. The Client may pay for services using credit funds under an agreement concluded between a bank (credit institution) and the Client. The Client may submit a credit application by filling out the application form on the Provider's website. The Provider is not responsible if a bank declines the Client's credit application. The Provider is not responsible for the Client's failure to fulfill obligations to the bank.
4.5. The payment date is deemed to be the date the funds are credited to the Provider's settlement account.
4.6. If no payment is received within 3 (three) days of the order being placed, the order is considered canceled.
4.7. The Client shall pay 100% of the cost of the services, in the amount corresponding to the selected type of service as indicated on the website, at least one day before the services begin (before the agreed date of service provision). A different payment procedure may be established in the Appendices to the Offer.
4.8. The Provider begins providing services on the condition of 100% prepayment for that service, or 100% prepayment for a specified period of the Service (2 weeks, 1 month, 3 months, etc.).
4.9. After receiving payment for the Services (acceptance of the Offer), the Provider provides the Client with the Services by sending a link to join an online broadcast, by adding the Client to a messenger chat, via online broadcast (Zoom, Skype, etc.), or via another method previously agreed upon between the Parties.
4.10. If, for a valid reason (illness of the Client or a close family member), the Client is unable to connect to the online broadcast at the scheduled time, they must notify the Provider at least 24 hours in advance. In such cases, the Parties will agree to reschedule, but by no more than 5 days. Rescheduling is also possible in the event of unforeseen circumstances beyond the Parties' control that prevent the call from taking place (for example, loss of telecommunications or internet connectivity). In such a case, the session is rescheduled for the day following the restoration of connectivity. In all other cases, the online broadcast is not rescheduled.
4.11. The procedure, duration, and other characteristics of specific types of services provided by the Provider are set out in the appendices to this Offer and on the website.
4.12. The moment at which each type of service is deemed provided is individual and is established in the appendices to this Offer.
4.12.1. A consulting service is deemed provided at the end of the time period allotted for the consultation.
4.12.2. If the service is a comprehensive package consisting of a series of consultations, then the provision and acceptance of each individual service (consultation) occurs separately and does not depend on the provision and acceptance of other services by the Client. Proceeding to the next consultation (online session) confirms that the Provider has provided, and the Client has accepted, the previous consultation (online session).
4.13. The absence of any complaint from the Client, submitted in writing to the Provider, within three calendar days from the date the service was provided, confirms that the Client has accepted the services provided without objection.
4.14. Services are accepted without signing a corresponding acceptance certificate. Services are deemed to have been properly provided and fully accepted by the Client if, within three days after the service period ends, the Provider has not received a reasoned written objection regarding the quality of the services from the Client at the email address voistinnykh@gmail.com. In any case, the absence of any written objections within the established period is considered acknowledgment that the services were of proper quality.
4.15. The Client and the Provider maintain a strictly professional, not personal, relationship. Gifts, personal invitations, requests to speak with relatives, and the like are declined by the Provider by default.
4.16. The Provider ensures the confidentiality of personal and other information received from the Client. No details of the work between the Provider and the Client(s) may be disclosed to third parties, verbally or in writing, including to family members or relatives, without the Client's explicit consent — except where this condition would conflict with the Criminal Code of the Russian Federation.
5. RIGHTS AND OBLIGATIONS OF THE PROVIDER
5.1. The Provider undertakes to provide services in accordance with their description on the Website.
5.2. The Provider undertakes to provide services in a timely manner.
5.3. The Provider has the right to reschedule and/or extend the timeframe for providing a service, having notified the Client no later than three days after making such a decision, for a period not exceeding 30 calendar days.
5.4. The Provider has the right to stop providing services if the Client violates the rules of this Offer. In such a case, a refund is issued in proportion to the days during which the service was provided.
5.5. The Provider has the right to take photographs and videos, and to use photographs, videos, and other media materials of the Client related to the services or created directly during service provision, for the Client's reflection purposes. Media materials created by or on behalf of the Client may only be used with the Provider's written permission.
5.6. The Provider has the right to change the cost of services, the dates and times services are provided, as well as other terms of service provision and the terms of this Offer. The Provider notifies the Client of such changes by publishing information on the Website, and the Client is responsible for reviewing such changes independently. In addition to publishing information on the Website, notice of a change in the time or date of service provision may be sent to the Client no later than 5 hours before the services are due to begin, by sending a corresponding message to the Client's contact email, in the messenger chat, or by phone call to the contact number provided by the Client. Notice of changes to other terms is additionally published on the website.
5.7. The Provider has the right to send mailings, including promotional ones, via email, social media, SMS, and automated calls. Users may unsubscribe from mailings at any time by following the link in the message.
5.8. The Provider has the right to engage third parties to provide the Services without obtaining the Client's prior consent.
5.9. The Provider is not liable for the inability to provide services to the Client due to reasons related to disruptions in the Internet, equipment, or software on the Client's side, or for any other reasons preventing the Client from receiving the services that arise through the Client's fault.
5.10. The Provider is not liable for the actions of banks or electronic payment systems that process payments and refunds under this Offer.
5.11. The Provider has the right to decline to begin providing services, or to suspend providing them, if any of the following grounds are present:
5.11.1. the Client has violated the deadlines or other payment terms for services under this Offer;
5.11.2. the Client has provided incomplete and/or inaccurate information necessary for the provision of services;
5.11.3. the Client engages in inappropriate, immoral, and/or antisocial behavior;
5.11.4. the Client has a diagnosis(es) and/or condition(s) requiring medical attention;
5.11.5. it is discovered that the Client is legally incapacitated or has an intellectual disability of any degree, or that the Client is a minor under the age of 18.
6. RIGHTS AND OBLIGATIONS OF THE CLIENT
The Client undertakes to:
6.1. Independently and promptly review the current edition of the Offer.
6.2. Pay for Services on the terms and at the price in effect at the time of payment.
6.3. Follow all rules set out in this Offer, communicated by the Provider during service provision, or otherwise made known to the Client.
6.4. Respect the Provider's exclusive rights and copyright. Not reproduce, repeat, copy, sell, or use for any purpose whatsoever (including commercial purposes) the information and materials made available in connection with the provision of services, except for personal use.
6.5. Attend all online meetings with the Provider in accordance with the calendar and schedule.
6.6. Maintain order and discipline both when registering for a service and during its provision, and generally assist the service-provision process.
6.7. Keep in good working order the equipment and communication channels that provide the Client with access to the messenger chat with the Provider. The Provider is not liable for the failure to provide (or poor-quality provision of) services for reasons beyond the Provider's control.
6.8. Provide accurate information necessary for the provision of services and for achieving a high-quality result, including a detailed, thorough description of the situation, circumstances, condition, sensations, and experiences; clear, direct, and honest answers to the Provider's questions; and regular completion of independent assignments related to resolving the Client's problem.
6.9. Provide accurate information about the service recipient necessary for providing the service (including personal data: full name, phone and email contact details, etc.). Promptly notify the Provider in writing, via contact email, of any changes to personal or contact information.
6.10. By providing personal data, the Client confirms they are familiar with the rights and obligations set out in Federal Law No. 152-FZ "On Personal Data" dated July 27, 2006, and in this Agreement.
6.11. During an "online" service session, the Client is responsible for maintaining confidentiality at their location, specifically: the Client must use a headset or headphones and a microphone. Throughout the online session, the Client must ensure that no other persons are present in the room. If this condition is not observed, the Provider has the right to interrupt the service. In such a case, funds paid for that session will not be refunded.
The Client has the right to:
6.13. Receive services within the scope of the service type they selected and paid for, in accordance with the terms of this Agreement.
6.14. Decide whether or not to take specific actions recommended by the Provider as part of the services provided under this Agreement.
7. LIABILITY OF THE PARTIES
7.1. For failure to perform or improper performance of obligations under this Offer, the Parties are liable in accordance with the legislation of the Russian Federation.
7.2. Given the nature of the services provided, the Provider and the Client agree to use a pre-litigation dispute resolution procedure in the event of any disputes or disagreements related to the provision of services.
7.3. Sending a written pre-litigation claim to the other Party is mandatory. The claim must be reviewed within 10 (ten) calendar days of receipt.
7.4. If a dispute cannot be resolved through the pre-litigation procedure, the Parties have the right to apply to the court at the Provider's location.
7.5. The Provider is not liable for any discrepancy between the service provided and the Client's expectations, and/or for the Client's subjective assessment. Such a discrepancy with expectations and/or a negative subjective assessment does not constitute grounds for considering the services to have been provided poorly or not in the agreed scope.
7.6. The Provider is not responsible for how the Client chooses to use the information received, for the decisions the Client makes, and is not responsible for the Client's feelings and emotions or for their physical condition.
7.7. The Provider makes no guarantees or warnings, written or oral, express or implied, regarding either the results achieved or any consequences of the Client's actions or omissions. The Provider is not liable for the results of the Client's actions or omissions. The Client can only achieve results from the service by adopting the habits, and completing the techniques and recommendations, provided by the Provider.
7.8. If the Client or service recipient turns out to be a minor under the age of 18, the Provider will unilaterally terminate the agreement and refund the money received. The risk of adverse consequences for mental and physical health resulting from the use of the services is borne by the minor themselves and their legal representatives.
8.8. The Parties are released from liability for failure to perform or improper performance of obligations arising from this Offer if such failure (or improper performance) is caused by force majeure circumstances, including, among others, natural disasters, fires, industrial accidents and catastrophes, accidents involving engineering structures and utilities, civil unrest, military actions, acts of terrorism, riots, civil disturbances, strikes, epidemics caused by the spread of a virus, and regulations of government or local self-government bodies that prevent the Parties from fulfilling their obligations under this Offer — that is, extraordinary and unavoidable circumstances beyond the Parties' control that arose after the conclusion of the Offer Agreement. If such circumstances continue for more than 2 months, the Agreement is deemed terminated and the Parties' obligations under it cease.
REFUND PROCEDURE
8.1. The Client has the right to cancel prepaid services from the Provider at any time before the Service is provided, by sending a completed application for cancellation and refund, in the Provider's form (Appendix No. 3 to this Offer), in scanned electronic form (accepted file formats: gif, jpeg, pdf), to the Provider's email address voistinnykh@gmail.com. If the application does not contain the information required to process the refund, the Provider does not guarantee that the stated refund timeframes will be met.
8.2. The application must be sent from the Client's email address, as provided when submitting the request on the website.
8.3. The Provider will accept claims from the Client requesting a refund only up until the last day the services are provided; this is unconditionally accepted by both Parties.
8.4. Once the Client has received the service, only claims regarding quality will be considered. In the claim, the Client must provide a reasoned explanation of how the service received does not match the description published on the website. In this case, the Provider is not liable for any discrepancy between the Client's expectations regarding the content of the informational materials and the results of the services provided.
8.5. If payment was made using a bank card, the Client is advised to use a bank card issued in the Client's own name. If a refund of paid funds is issued, it will be made using the same payment details through which the payment was received, and on the basis of a personal application from the person in whose name the bank card was issued. Payment will not be accepted if the Client is found to have violated the payment terms established by this Offer and the legislation of the Russian Federation.
8.6. If the Client cancels the Provider's services before the services begin, the amount paid by the Client for the Service is refunded to the Client, minus any expenses and bank fees incurred by the Provider up to the time of the refund.
8.7. If the Client cancels the Provider's services during the provision of the service — that is, during an in-person or online working session — the cost of the current session from which the Client withdrew is non-refundable.
8.8. If the Client cancels the Provider's services after partial service provision, the amounts paid are refunded to the Client minus the cost of services already provided by the Provider at the time the Client's refund request was received, as well as expenses actually incurred by the Provider and bank fees.
In this case, the Provider recalculates the cost of the services already provided based on the single-session price for that individual service, as established in the Provider's price list. For example, a single 60-minute consultation costs 8,000 rubles, while a package of 5 consultations costs 35,000 rubles, i.e., 7,000 rubles per consultation. Upon a refund, the cost of the three consultations already provided will be calculated at the single-session price (8,000 rubles). That is, the cost of the services provided will equal 24,000 rubles (3 × 8,000). The refund amount will be 11,000 rubles (35,000 – 24,000).
8.9. The Provider's provision of feedback via the messenger chat (if included in the service) does not affect the cost of an individual online session if the Client did not ask questions in the messenger chat.
8.10. If the Provider decides to issue a refund, the funds are returned to the Client within 10 days.
8.11. A financial document confirming that the Provider has deposited funds into the Client's account serves as proof that the Provider has fulfilled its obligation to refund the Client, which is unconditionally accepted by both Parties.
8.12. If the timeframe for providing services is rescheduled or extended, this Offer is extended for a period equal to the rescheduling/extension period. Previously made payments are non-refundable and are credited toward future service provision.
8.13. If a service is canceled, the Parties' contractual obligations are terminated.
9. EXCLUSIVE RIGHTS AND COPYRIGHT
9.1. All materials provided by the Provider to the Client during the provision of services, as well as any photographs and videos taken during service provision, are the result of the Provider's intellectual activity. The Client consents to the use of their photo and video images included in the materials referred to in this clause. If the Client does not agree with this clause, they must notify the Provider in writing, before the services begin, at the email address: voistinnykh@gmail.com.
9.2. The exclusive rights and copyright, including rights related to copyright, belong to the Provider. The Provider is the rights holder of the website, handout informational materials, and guides, as compilation works.
9.3. All materials provided by the Provider to the Client during service provision may be used by the Client only in the following ways: by reviewing (viewing, reading, listening to, or otherwise engaging with the material depending on content type) and reproducing it strictly for personal, non-commercial purposes.
9.4. Content provided during service provision may not be published, reproduced, reworked, distributed, sold, or otherwise used, in part or in full, without the Provider's written consent.
9.5. The Client undertakes to refrain from recording consultations, text materials, or other materials, and from distributing them (including by posting them on the Internet, for monetary compensation, or for transfer into joint/shared ownership), as well as from retransmitting them (including for payment) to persons who have not entered into a service agreement with the Provider. If this clause is violated, the Provider will block the Client's access to the service (website, materials), and the Client will pay the Provider a penalty of 100,000 (one hundred thousand) rubles.
9.6. The services provided for under this Agreement are provided by the Provider personally to the Client or to the person designated by the Client as the service recipient. The Client (service recipient) is prohibited from transferring their right to receive the service to third parties, and joint receipt of services (by the Client and third parties) is prohibited without the Provider's special permission. If this clause is violated, the Provider will block the Client's (service recipient's) access to the service, and the Client will pay the Provider a penalty of 100,000 (one hundred thousand) rubles.
9.7. No refund will be issued if the Client violates the terms of this section. The Parties acknowledge any withheld funds as a penalty for the Client's actions.
9.8. By posting texts, photographs, reviews, or other content on the website, on social media, in the messenger chat, or by otherwise providing such content to the Provider, the Client grants the Provider a non-exclusive right to publicly display, rework, reproduce, and communicate such content to the public, without territorial or time limitation, and without payment of compensation. The Client's content will be viewable by the Client and by third parties.
10. ELECTRONIC DOCUMENT EXCHANGE AGREEMENT
10.1. Electronic correspondence (via email or messengers, as well as through website or payment services) is the primary means of exchanging information between the Parties for the prompt resolution of matters arising during the performance of the Agreement.
10.2. Any incoming and outgoing electronic messages sent from the email addresses/phone numbers specified in the Agreement to the email addresses/phone number specified in this Agreement have the status of legally significant electronic correspondence.
10.3. The Parties agree to use exclusively the following contact details:
10.3.1. on behalf of the Provider — voistinnykh@gmail.com
10.3.2. on behalf of the Client — the email address and phone number provided when filling out the service request form.
10.4. Correspondence via the above communication channels has the legal force of a simple electronic signature and is equivalent to paper documents bearing the Parties' personal signatures.
10.5. The Parties undertake to keep access credentials to the above communication channels confidential and not to share access to them with third parties.
11. TERM, AMENDMENT, AND TERMINATION OF THE OFFER
11.1. This Offer is in effect from the date of its acceptance. The date of acceptance is deemed to be the date the funds are received in the Provider's settlement account. It remains in effect until the end date of the specific service being provided by the Provider.
11.2. The request(s) and questionnaire(s) filled out by the Client on the Provider's website form an integral part of this Offer.
11.3. The Client agrees and acknowledges that any amendments to the Offer entail corresponding amendments to the current Agreement concluded between the Client and the Provider, and that such amendments take effect simultaneously with the amendments to the Offer. Continued use of the website constitutes the Client's agreement to the terms of the new version of the Offer. If the Client does not agree with the terms of the new version of the Offer, they must stop using the website.
11.4. The Agreement may be terminated early, unilaterally and out of court, at the Provider's initiative, if the Client violates any of the following provisions:
11.4.1. the Client fails to meet deadlines for completing tasks or following the Provider's recommendations;
11.4.2. the Client provides inaccurate or outdated information, including about their age or health condition, or fails to disclose information about diagnoses;
11.4.3. the Client behaves rudely, disrespectfully, or otherwise violates generally accepted standards of conduct;
11.4.4. the Client records information and materials provided during the service using any technical means (including, but not limited to, mobile phones or third-party software), or distributes (publishes, posts on websites or social media, copies, transfers, or resells to third parties) materials provided by the Provider to the Client, for commercial or non-commercial purposes, creates derivative informational products based on them for commercial gain, or otherwise uses this information for any purpose other than personal use;
11.4.5. the Client grants third parties access to the service (messenger chat, meeting recordings), or fails to keep access to the service confidential;
11.4.6. the Client posts third parties' personal data without their consent — including home addresses, phone numbers, ID details, or email addresses — in the messenger chat or on other resources of the Provider;
11.4.7. the Client posts commercial advertising, commercial offers, promotional information, or any other unsolicited information in the messenger chat or on other resources of the Provider, except when posting such information has been pre-approved by the Provider;
11.4.8. the Client violates any other obligation or requirement established by the Agreement.
11.5. The Agreement is deemed terminated as of the date the Client is notified via email.
11.6. Notice from the Provider may be sent exclusively to the email address provided by the Client when paying for services. No refund will be issued. The Parties acknowledge any withheld funds as a penalty for the Client's actions.
12. FINAL PROVISIONS
12.1. The Client confirms that all the terms of this Offer are clear to them, and that they accept them unconditionally and in full.
12.2. This Offer applies in all countries of the world and on the interactive information network, the Internet.
12.3. If, after receiving services, the Client provides the Provider with a review in text, video, or image form, the Provider has the right to use that review, including for commercial purposes (for example, to advertise and promote the Provider's services), without paying the Client for it.
12.4. By accepting the terms of this Offer, the Client agrees to receive information via their email and messengers (WhatsApp, Viber, Telegram, etc.) about all events held by the Provider, the terms of participation, financial terms, and other information, regardless of the term of this Offer. The Client has the right to unsubscribe from such messages at any time by notifying the Provider by email at: voistinnykh@gmail.com. In this case, responsibility for not receiving information rests with the Client.
12.5. A court's determination that any provision of this Offer is invalid or unenforceable does not render any other provisions of the Agreement invalid or unenforceable.
APPENDICES
1. Terms for the "Personal Consultation" service
2. Terms for the "Comprehensive Support Program" service
3. Service cancellation request form
PROVIDER'S DETAILS
Sole Proprietor Voistinnykh Julia Yuryevna
Tax ID (INN) 771532906401, OGRNIP 326774600279901
127349, Moscow, Leskova St., 6, Apt. 280
Contact phone: +7 (968) 087 45 45
Email: voistinnykh@gmail.com
Bank Details
Beneficiary: Voistinnykh Julia Yuryevna
Account number: 40817810200000008900
Payment purpose: "[name of service]," not subject to VAT
BIK 044525974
Beneficiary bank: T-Bank JSC
Sole Proprietor
J.Y. Voistinnykh
April 15, 2026
